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π“‡ΌπŸ‹πŸš Support Meetup 2024 π“†‘πŸŒŠπ“ˆ’π“Έ
𓇼 ⋆.˚ 𓆉 𓆝  π“†‘⋆.˚ 𓇼 Welcome to our team-building event in Bali! 𓇼 ⋆.˚ 𓆉 𓆝  π“†‘⋆.˚ 𓇼

Let’s take this opportunity to strengthen our bonds, share our experiences, and work together to achieve personal and team goals. Together, we’ll reflect on our journey, celebrate our wins, and plan for even more success ahead.

Let’s reconnect, recharge, and reignite our team spirit!
Monday, November 18
 

3:45am GMT+07

Departure from Manila to Bali
Monday November 18, 2024 3:45am - 7:50am GMT+07
Monday November 18, 2024 3:45am - 7:50am GMT+07

7:50am GMT+07

Arrival in Bali
Monday November 18, 2024 7:50am - 8:30am GMT+07
Monday November 18, 2024 7:50am - 8:30am GMT+07

8:30am GMT+07

Team Breakfast and Hotel Check-in
Monday November 18, 2024 8:30am - 1:30pm GMT+07
The team will stay at a hotel for 5 hours upon arrival until check-in time at the villa where we will be staying.
Monday November 18, 2024 8:30am - 1:30pm GMT+07

2:00pm GMT+07

Check-in at the Villa in Legian
Monday November 18, 2024 2:00pm - 2:15pm GMT+07
Monday November 18, 2024 2:00pm - 2:15pm GMT+07

6:30pm GMT+07

Team Dinner
Monday November 18, 2024 6:30pm - 7:30pm GMT+07
Monday November 18, 2024 6:30pm - 7:30pm GMT+07

8:00pm GMT+07

Work Time
Monday November 18, 2024 8:00pm - Tuesday November 19, 2024 7:00am GMT+07
Monday November 18, 2024 8:00pm - Tuesday November 19, 2024 7:00am GMT+07
 
Tuesday, November 19
 

7:30am GMT+07

Team Brunch
Tuesday November 19, 2024 7:30am - 8:30am GMT+07
Tuesday November 19, 2024 7:30am - 8:30am GMT+07

9:00am GMT+07

Market and Grocery
Tuesday November 19, 2024 9:00am - 10:30am GMT+07
Buy food and drinks for the team and ingredients for cooking our meals during our stay.
Tuesday November 19, 2024 9:00am - 10:30am GMT+07

7:00pm GMT+07

Team Dinner
Tuesday November 19, 2024 7:00pm - 8:00pm GMT+07
Tuesday November 19, 2024 7:00pm - 8:00pm GMT+07

8:00pm GMT+07

Work Time
Tuesday November 19, 2024 8:00pm - Friday November 22, 2024 7:00am GMT+07
Tuesday November 19, 2024 8:00pm - Friday November 22, 2024 7:00am GMT+07
 
Wednesday, November 20
 

TBA

Meet with Marvin (Zoom)
Wednesday November 20, 2024 TBA
Wednesday November 20, 2024 TBA

1:00pm GMT+07

Team Huddle & Ice Breakers
Wednesday November 20, 2024 1:00pm - 2:00pm GMT+07
Wednesday November 20, 2024 1:00pm - 2:00pm GMT+07

6:00pm GMT+07

Team Dinner at Padma Legian
Wednesday November 20, 2024 6:00pm - 9:00pm GMT+07
Wednesday November 20, 2024 6:00pm - 9:00pm GMT+07

10:00pm GMT+07

Team Discussion
Wednesday November 20, 2024 10:00pm - 11:59pm GMT+07
  • Share personal definitions and examples of great customer service you’ve experienced or delivered.
  • Explore common obstacles and discuss how they can be overcome.
  • Brainstorm ways to streamline workflows or better use of current tools.
  • Discuss techniques for making each customer interaction feel unique and personalized, even when under pressure.
  • Setting up individual goals or KPI. 
  • Improvement in NPS responses
  • Handling difficult situations or customers
  • Best practices for upselling services
Wednesday November 20, 2024 10:00pm - 11:59pm GMT+07
 
Thursday, November 21
 

4:00am GMT+07

Lempuyang Temple - Bali Tour via Klook
Thursday November 21, 2024 4:00am - 2:00pm GMT+07
Thursday November 21, 2024 4:00am - 2:00pm GMT+07

8:00pm GMT+07

Work Time
Thursday November 21, 2024 8:00pm - Friday November 22, 2024 7:00am GMT+07
Thursday November 21, 2024 8:00pm - Friday November 22, 2024 7:00am GMT+07
 
Friday, November 22
 

8:30am GMT+07

Breakfast or Coffee at the Seaside
Friday November 22, 2024 8:30am - 9:30am GMT+07
Friday November 22, 2024 8:30am - 9:30am GMT+07

7:00pm GMT+07

Team Dinner
Friday November 22, 2024 7:00pm - 8:00pm GMT+07
Friday November 22, 2024 7:00pm - 8:00pm GMT+07

8:00pm GMT+07

Wrap-up Discussion
Friday November 22, 2024 8:00pm - 9:00pm GMT+07
Friday November 22, 2024 8:00pm - 9:00pm GMT+07

9:00pm GMT+07

Work Time
Friday November 22, 2024 9:00pm - Saturday November 23, 2024 5:00am GMT+07
Friday November 22, 2024 9:00pm - Saturday November 23, 2024 5:00am GMT+07
 
Saturday, November 23
 

3:30pm GMT+07

Video Shoot - Employee Testimony Project
Saturday November 23, 2024 3:30pm - 4:30pm GMT+07
Saturday November 23, 2024 3:30pm - 4:30pm GMT+07

8:00pm GMT+07

Mae's Work Time
Saturday November 23, 2024 8:00pm - Sunday November 24, 2024 5:00am GMT+07
Saturday November 23, 2024 8:00pm - Sunday November 24, 2024 5:00am GMT+07
 
Sunday, November 24
 

5:00am GMT+07

Check Out from the Villa
Sunday November 24, 2024 5:00am - 5:30am GMT+07
Sunday November 24, 2024 5:00am - 5:30am GMT+07

7:00am GMT+07

Departure from Bali
Sunday November 24, 2024 7:00am - 8:30am GMT+07
Sunday November 24, 2024 7:00am - 8:30am GMT+07
 
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